As we continue to squash those pesky bugs internally, we’ve compiled several troubleshooting articles to help Realmwalkers navigate the more notable issues:
Crashes:
These are being caused by a couple of hardware and software issues. A number of these can be solved with software updates for Windows and your graphics card or by verifying your game files. If you’re experiencing crashes, please search for the error message on our tech support knowledge base (linked below), and if you continue to experience them, please send us a support ticket:
https://inflexiongames.zendesk.com/hc/en-us
Players not matchmaking into the closest region:
Our servers auto-matchmake users to the region with the lowest ping for them at the time of spinning up a Realm for the first time. For some reason, whether it’s ISPs, VPNs, or otherwise, some users were placed into a much further region than they would expect, even if later on their closest server had better ping.
We are tackling this in two ways:
We are opening up South American and Oceania servers this weekend. Keep an eye out on our socials for when they’re live. Please note if your Realm was already placed in a different server, you will need to start a new one to be put into these new server regions.
In the next patch, players will see what region our server recommends based on ping when in the character creator. You will be able to override this and force it to place you in the region of your choice. Please note these settings will not apply if you visit a friend’s Realm in a different region, or in The Watch.
Network Errors:
These can present themselves in a few ways, but if you’re experiencing these, please check out this article for troubleshooting tips and if they don’t solve the problem, please send a support ticket for further assistance: https://inflexiongames.zendesk.com/hc/en-us/articles/22958338069147--A-network-error-has-occurred-message
Swamp Portal not loading:
For some players after defeating the Bound in the Swamp tutorial Realm, the portal does not open. Our team is investigating why this is happening and will be adding more logging into the new patch to try to track down this elusive issue.
If this happens to you, please check the following article and submit a ticket so we can continue to document this error:
https://inflexiongames.zendesk.com/hc/en-us/articles/23116577864987-Swamp-Tutorial-Portal-Doesn-t-Open
Dying or disconnecting in tutorial Realms:
This can cause the player character to be in a bad state (crashing, network errors, etc.). This seems to be related to the issue above, so we’re hoping the extra log information will help track this down. For now, if this happens to you, please submit your player logs in a ticket here so we can track how many users this is affecting and provide you with updates as they become available: https://inflexiongames.zendesk.com/hc/en-us/articles/22779159531547-How-do-I-get-my-player-logs
Hotbar All Shovel Icons:
This is a visual bug and doesn’t actually replace your items with shovels thankfully. Mouse over the items to reveal the true items. Our team is working on a fix and will provide an update when it’s patched.
Infinite Essence exploit:
Savvy users have discovered that you can buy water for less Essence than you sell it back for. This will be fixed in the next patch.
Default Graphics Settings Being Set to Ultra:
For some users, our settings are automatically placing them in higher settings than their system can handle, and can occasionally cause crashes before they can get to the settings to change it down.
We’re working on some workaround and more permanent fixes for this issue, but in the meantime please visit Zendesk https://inflexiongames.zendesk.com/hc/en-us and submit a Support Ticket with your DXDiag info. How to find this information:
https://inflexiongames.zendesk.com/hc/en-us/articles/22769906566427-How-do-I-provide-a-DxDiag-file
Twitch Drops
We’ve gotten a few questions regarding Twitch Drops and have prepared additional articles for them in the link below. These include things like issues with the authentication site saying you don’t own the game, accidentally extracting your outfit pieces, and how to get your distinguished dog: https://inflexiongames.zendesk.com/hc/en-us/sections/22736632706971-FAQ
To link your accounts and other FAQs, see here: https://playnightingale.com/twitchdrops
Got Feedback?
If you’ve got any additional feedback or a great idea for Nightingale, please head over to our Sleekplan board: https://playnightingale.sleekplan.app/
Please use the search function to check whether your idea has already been mentioned - and then upvote it!
Have a technical issue and need help? Check out our troubleshooting knowledge base and if that doesn’t help, reach out to our support team: https://inflexiongames.zendesk.com/hc/en-us
