We would like to share information regarding the congestion that may occur during the early access period and release of Dawntrail.
With the launch of a new expansion, we are expecting far more simultaneous logins compared to usual. In light of the congestion that occurred during the launch of Endwalker, we have taken precautionary measures such as expanding our data centers and adding new Worlds.
However, our player base has continued to grow since then, and a large number of players will be playing for extended periods during the launch of the new expansion, which could result in Worlds reaching their login caps and therefore longer login queues.
To alleviate our players' concerns, we would like to share some details regarding situations that may arise during early access and the launch of Dawntrail, as well as our countermeasures against congestion.
Login Queues
When a World reaches the maximum number of players that can log in, it will result in a login queue for that particular World. Even if the queue does not appear to be counting down, the queueing process is still functioning and will admit players in the order in which they queued. We apologize for the inconvenience, but ask that you patiently remain in the queue should you encounter a wait. Note that upon canceling the queue, you will be moved to the back of the queue when reattempting to log in. When a login queue is in place, players on the full version of the game will be prioritized for logging in. Free Trial characters will be able to log in after the login queue has been cleared. This allows us to prioritize our paying customers and will mean longer wait times for Free Trial users, but we would like to ask for your understanding on this matter.Restrictions on Data Center Travel & World Visit Systems
As existing data centers and Worlds are expected to become especially congested, the following restrictions will be in place starting in Patch 7.0 until Patch 7.01 (or Patch 7.05 at the latest, depending on the situation) to alleviate congestion and prioritize logins for Home World residents. Data Center Travel within the Same Physical Data Center Japanese Data Center- The number of non-Home World characters that can log in will be limited.* When a World has reached the maximum number of visiting characters, non-Home World characters that are logged out on that World will be unable to log in, and the World will be unavailable for visitation via Data Center Travel.
- Aether/Primal/Crystal: Will be unavailable for travel.
- Dynamis: Will remain available for travel, and the maximum number of traveling characters will be increased compared to usual. The newly added Worlds in the Dynamis Data Center are still relatively unpopulated and may be helpful login destinations when other Worlds are experiencing high congestion.
- Chaos/Light: Will be unavailable for travel.
- Shadow: Will be open to travel, with probationary Worlds which may be helpful login destinations when other Worlds are experiencing high congestion.
- Japanese Data Center → Oceanian Data Center
- North American Data Center → Oceanian Data Center
- European Data Center → Oceanian Data Center
- The number of non-Home World characters that can log in will be limited.* When a World has reached the maximum number of visiting characters, non-Home World characters that are logged out on that World will be unable to log in, and the World will be unavailable for visitation via the World Visit system.
- Aether/Primal/Crystal: The World Visit System will be unavailable.
- Dynamis: The World Visit System will remain available, and the maximum number of characters that can visit via the system will be increased.
- Chaos/Light: The World Visit System will be unavailable.
- The World Visit System will remain available on the Shadow Data Center. Furthermore, the maximum number of characters that can visit via the system will be increased.
- The World Visit System will remain available as usual.
Playing on Other Worlds During Congestion
High congestion is expected on all Worlds, especially those on the Japanese/North American/European Data Centers. Although Data Center Travel and World Visit will be limited as mentioned above, during periods of high congestion, you may want to consider playing on Worlds with relatively lower populations, new Worlds (NA/EU/OC), probationary Worlds (EU), and those on the Oceanian Data Center. Players on the Japanese Data Center- Traveling to a less-crowded World via Data Center Travel, using the World Visit System, or traveling to the Oceanian Data Center via Data Center Travel is recommended during periods of high congestion.
- Traveling to the Dynamis Data Center or Oceanian Data Center via Data Center Travel is recommended during periods of high congestion. The Dynamis Data Center also has New Worlds which offer certain bonuses when selected as a Home World.
- Traveling to the probationary Shadow Data Center or Oceanian Data Center via Data Center Travel is recommended during periods of high congestion.
Character Creation
New characters cannot be created on a World that is experiencing congestion. This is because new characters must be logged in to the World in order to be added to the database and complete other character creation processes. For this reason, we ask players to create new characters outside of peak congestion times when the World is less crowded. In the case of the North American and Oceanian Data Centers, the newly added Worlds are relatively less crowded and recommended for creating new characters. * The character creation availability of each World can be viewed on the Server Status page.Error 2002 When Logging In
"Error 2002" may be displayed when selecting a character in the Character Selection menu. This error is displayed when the login server is experiencing high amounts of traffic or when the number of characters waiting in a login queue for a logical Data Center exceeds its maximum capacity. This is a measure to prevent the server from crashing due to extreme traffic loads. Should you encounter Error 2002 when attempting to log in, we apologize for the inconvenience, but ask that you wait a while before trying again. Furthermore, the aforementioned maximum capacity has been increased by roughly 50% compared to the launch of Endwalker. Error 2002 may also occur when you are waiting in the login queue. Longer wait times mean an increased likelihood of being interrupted by connection issues due to packet loss, unstable Wi-Fi connections, and other network environment factors. In the event of a disconnect due to Error 2002, the lobby server will hold your place in the queue for roughly a minute. If your connection returns and you manage to re-enter the lobby server relatively quickly, you will be able to return to your place in the login queue. However, if a certain amount of time passes before you return to the lobby server, your place in the queue will be lost and you will need to re-enter the login queue from the beginning.Error 90002/90006 During Gameplay
These errors are general network connection errors caused by network disconnections. In the event of these errors being displayed, please check the status of your network environment. As general troubleshooting tips, we advise using a wired internet connection instead of Wi-Fi, and PlayStation 4/PlayStation 5 users are recommended to review their console’s Power Save Settings.Automatic Logout
In order to ease congestion, players who are inactive for 30 minutes will be automatically logged out. As we would like to give priority to those who would like to actively play the game, we apologize for the inconvenience, but we ask for you to log out when you are not actively playing.Peak Congestion Times
Congestion statuses vary with each logical data center, but based on typical activity, the following times are expected to be especially congested.- Japanese Data Center: From 2:00 a.m. (PDT) / 9:00 (GMT) / 10:00 (BST) / 19:00 (AEST) to 8:00 a.m. (PDT) / 15:00 (GMT) / 16:00 (BST) / 1:00 (AEST)
- North American Data Center: From 1:00 p.m. (PDT) / 20:00 (GMT) / 21:00 (BST) / 6:00 (AEST) to 11:00 p.m. (PDT) / 6:00 (GMT) / 7:00 (BST) / 16:00 (AEST)
- European Data Center: From 4:00 a.m. (PDT) / 11:00 (GMT) / 12:00 (BST) / 21:00 (AEST) to 4:00 p.m. (PDT) / 23:00 (GMT) / 0:00 (BST) / 9:00 (AEST)
- Oceanian Data Center: From 12:00 a.m. (PDT) / 7:00 (GMT) / 8:00 (BST) / 17:00 (AEST) to 6:00 a.m. (PDT) / 13:00 (GMT) / 14:00 (BST) / 23:00 (AEST)
