Earlier this week, we released Sim Update 14, the latest major upgrade to Microsoft Flight Simulator. We are pleased to see that sim pilots are enjoying the many bug fixes, improvements, and new features, with the new atmospheric colorization and the Working Title Cirrus SR22T G6 being highlights of this release.

Unfortunately, the launch of Sim Update 14 did not go as smoothly as we would have liked and our players expect. The initial release on December 5th was marred by download issues that prevented many players from installing and enjoying the new update for a period of about six hours while our support teams worked to resolve the issue.

While the incident is now fully resolved and players are able to download and install the update normally, this is the second upgrade in recent months (along with Sim Update 13 in September) where players experienced download issues. We know this has affected your trust in us, so in the interest of full transparency, we have written an incident recap report outlining what happened to cause the download issues with the SU_13 and SU_14 releases and the steps we took to both resolve the incidents in the moment and prevent them from happening again.

We understand that this experience was frustrating for many players who were eager to jump into Sim Update 14 at its release, and we truly appreciate everyone for their continued support. Thank you all, and we look forward to what is to come in the new year.

- MSFS Team

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