We'd like to inform you about Warhaven's refund conditions and schedule.
Please refer to the guidelines below to make your refund process go as smoothly as possible.
▣ Canceling All Transactions
Transactions made after the start of PRE-SEASON 2 (12/13 4:00 PM PST) will all be automatically refunded to your Steam Wallet whether they were used or not.
You do not need to make separate refund requests. Refunds will be issued after service ends.
However, any transactions made by Taiwanese citizens or made in Taiwan will NOT be refunded automatically. Only partial refunds listed below can be made.
▣ Refunds for Transactions Made by Taiwanese Citizens or Made in Taiwan
In accordance with Taiwanese consumer protection laws, we will be issuing partial refunds after receiving refund requests and verifying personal information.
▼Partial Refund Conditions
① Transactions made by Taiwanese citizens
② Transactions made in Taiwan
*You are eligible for a refund if the following conditions are met.
▼Eligible for Partial Refunds
Any unused premium currency still owned at the point of service ending.
① Only applies to currency purchased with Steam Cash. Any premium currency obtained in-game or through events is not eligible.
② Items purchased with premium currency are not eligible for refunds, whether they were used or not.
▼Partial Refund Request Period
Notice Date - 4/4 11:00 PM PDT
*You must submit a refund request for every transaction you wish to refund.
Follow the links below to submit your refund request tickets.
[Request a Refund (中文繁体)]
[Request a Refund (English)]
▼Notes for Partial Refunds
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[*] Partial refunds will not be sent for transactions that don't meet the eligibility conditions.
[*] Refunds will not be sent for requests made after the request period has ended.
[*] Refunds are only possible if all required documentation has been submitted within the refund period.
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Thank you!
