General Policy
Slightly over 2,300 players received rewards chests from the Ignite Stronghold reward issue. Within this group, over 1,200 did not open any of the reward chests. The group that did not open any reward chests will not have any action taken against their accounts apart from removing the unopened chests from their inventory. For the remaining 1,000 players who opened the reward chests, the severity of the penalty will directly correspond to the level of bug exploitation. At a base level, all items will be removed and skill tree levels will be rolled back. For items that were used and cannot be removed, players may have gold (or the gold value of the used items) deducted from their balance, or be sent into the negatives corresponding to the severity of the abuse. This policy will apply to all materials, including processed chaos stones and combined honing materials. Along with the item withdrawals, players will be receiving suspensions and bans matching their level of exploit. The first group are players who may have mistakenly encountered the issue and did not repeatedly abuse the bug. Players who opened 1 or 2 chests will have any items withdrawn and have not been suspended/banned at this time. Our team is investigating if we can remove the items for this group during maintenance. If the item removal process is gauged to take longer than the maintenance period, this group of players will receive a short suspension to give our team the time needed to remove the items. Spending these items in the meantime will result in further action, such as gold removal. Players who continually exploited the issue and opened multiple reward chests will have more severe action taken, corresponding to their level of exploit.- Players that opened 3 - 7 chests will receive a two-week suspension.
- Players that opened 8 - 14 chests will receive a 1-month suspension.
- Players that opened 15+ chests will receive a notice that they have received a 30-day suspension and are pending further review. This group will have various levels of action taken, up to permanent bans from the game.
