What a weekend, huh?
So for anyone new to the forums: welcome! Let's get some of these FAQ out of the way first:
I'm a backer and I haven't gotten an email from BackerKit with my key!
Log in using your Kickstarter credentials here: https://underworld-ascendant.backerkit.com/
Navigate to your Digital Downloads and you should see your Steam rewards!
I'm a backer and I'm missing some digital rewards. What do I do?
Certain digital rewards are being bundled by Valve and will be available as another Steam key on BackerKit. We will let you know when those are available!
We've been receiving reports of backers having problems downloading the DLC for Companion Creatures and have been working with Valve to figure out how to properly distribute these rewards, since this could affect distribution of our other digital rewards. (We think we recently discovered the issue with this, and we'll update you all when this is confirmed fixed.)
You can see the list of digital rewards' status here:
https://otherside-e.com/wp/ks-rewards-update-1-week-till-launch/
Rewards listed for "Launch" will be available as soon as we figure out the distribution issue with the Companion Creatures.
Rewards listed as "Post-Launch" will be tracked in a longer KS rewards update post either this week or the next.
I'm a KS backer but not of the ADVENTURER tier - do I get the Week 1 Companion Creatures?
Yes, but because of the distribution issues (see above), we have not distributed these yet.
I encountered a terrible bug / crash! How do I report it to you?
Please send us your output log to support@otherside-e.com .
You can find your output log on your computer here:
C:\Users\[Your Name]\AppData\LocalLow\OtherSide Entertainment\Underworld Ascendant\output_log.txt
If you'd like to discuss your bug reports with other players, feel free to post it here:
Technical Support Thread
We'll be checking this board every day to see if any new bugs pop up, and if any of you figure out a solution we can act on!
I may not respond to every thread, but I try to collect as many output logs as I can.
...phew. I think that's the gist of the FAQ section.
As for this week, my biggest priorities are coordinating with all of you on what's going on behind the scenes, as well as working with 505 and Steam to make sure those digital rewards reach their backers. I'm aiming to put up an updated version of this KS Rewards post from the week before launch so it's easier to track which rewards are at what stage of development.
Many of us are working on-call this week in preparation for the Thanksgiving holidays. We've been tracking a lot of bugs and crash reports over the weekend, and that's given us a good idea of how we should be prioritizing for this week and the next. We may not have a big update this week because of Thanksgiving, but we're working on another hotfix/update for the week after.
(Keybinding preservation between save states and spell-book entry preservation between levels in particular are higher up on our list.)
We did push a hotfix on Friday, which, if you missed the update, contained these changes:
