Addressing the recent Hagga Basin incident
[p]While Chapter 3 has brought much to celebrate, we did run into an issue that had to be addressed quickly. An exploit allowed players to damage unpowered bases in Hagga Basin, and while we deployed a fix as soon as we could on Monday, February 23rd, this breach of the game’s core rules should never have occurred. We fully understand this loss of progression can be very frustrating, and we apologize to those affected. [/p][p]To help repair the damage caused by this incident, we are taking the following steps: [/p]- [p]If your world was not rolled back, or if you lost your base earlier during the weekend, our Customer Support team is ready to assist. They will provide generous resource packages to help you rebuild. While we cannot restore specific individual items, these kits are designed to get you back on your feet quickly. [/p][/*]
- [p]From Friday, February 27 (08:00 CET) to Monday, March 2 (08:00 CET), we are doubling the number of mined resources, and specialization XP, faction reputation, and House Scrip gained from Landsraad Missions for all players globally. To give players the opportunity to take advantage of that, today's hotfix will set everyone's Mnemonic Recollections at the maximum limit of 35, regardless of how many charges they have left. [/p][/*]
- [p]We have permanently banned 155 biggest offenders and applied 289 14-day suspensions to other players who knowingly abused this exploit. These were not new players; they were individuals who chose to bypass the game’s mechanics to harm others. Such behavior has no place in Dune: Awakening. [/p][/*]
