FAQ
[p][/p][p]How long will I be able to play New World: Aeternum?[/p]- [p]Players who have purchased the game will be able to continue playing until January 31, 2027, when the game’s servers are permanently taken offline. Following that date, players will no longer be able to access New World: Aeternum on any platform.[/p][/*]
[/p][p]Will I still be able to purchase in-game currency (e.g., Marks of Fortune) for use in the game?[/p]
- [p]Beginning July 20, 2026, players will no longer be able to purchase Marks of Fortune or anything else in game.[/p][/*]
[/p][p]Are refunds available for Marks of Fortune purchases?[/p]
- [p]No, refunds are not available for Marks of Fortune purchases.[/p][/*]
[/p][p]Will I still be able to buy the game?[/p]
- [p]No, as of today the game is delisted and no longer available for purchase.[/p][/*]
[/p][p]Can I still install New World: Aeternum if I had previously purchased the game?[/p]
- [p]Yes, if you’ve previously purchased New World: Aeternum then you can download and install the game again.[/p][/*]
[/p][p]I recently bought the game, can I get a refund?[/p]
- [p]Please check with customer support for the platform where you purchased New World: Aeternum for assistance.[/p][/*]
[/p][p]Will there be any additional bug fixes, server merges, etc. while the game remains online?[/p]
- [p]There will be no new content or further server merges for the remainder of the game’s life, but we will continue to monitor bugs and performance to ensure the game runs smoothly as things wind down.[/p][/*]
[/p][p]Will there still be world bosses and bonus weeks as long as the game remains online?[/p]
- [p]World bosses and bonus weeks will continue until the servers shut down.[/p][/*]
