Statement regarding the building issue
We are aware of two issues affecting some players while they are building:
Players can sometimes build without structural integrity checks being applied. Pieces that should be immediately destroyed because of a lack of support are not destroyed. These pieces are likely to be destroyed later at an unpredictable time.
The visualization for structural integrity may not always work. It should show building pieces in green if they have strong support, red if they lack support, and something in between if the support is neither full nor completely lacking. In some cases, the building tool shows all pieces red, as lacking support, despite them having various degrees of support.
The above issues combined make it difficult to build reliably, unless you pay close attention to the building piece support visualization. To build safely without a risk of some pieces being destroyed later, you would need to:
[olist][*]ensure the support visualization is working correctly, and
[/*][*]ensure the building piece is not visualized as red.
[/*][/olist]To ensure the support visualization is working correctly, you can check if existing building pieces are showing different levels of support, from green to yellow and orange. Foundations directly on the ground should be green.
We understand this situation is not ideal and might prevent some of you from building, as they would not want to start over again. Rest assured that we’re working on solving the issue as fast as possible.
We are also running a script to ensure that all pieces being destroyed will be refunded to the character that built them, in their Redeeming Queue.
Thank you for your patience.
