Hello everyone!????
We'd like to share an [b]update on the game's health[/b] and technical stability.
We've received [b]multiple reports of the game crashing[/b], often without specific input. ????️
We don't have a fix (yet), but ⬇️ [u][b]we recommend you do the actions below[/b][/u] ⬇️
[olist]
[*] Verify the [b]integrity of the game's files[/b] in the Steam Library settings
[*] Update your [b]GPU driver[/b] to the latest one
[*] Clear your [b]DirectX / Nvidia shader cache - [url=https://www.reddit.com/r/pathofexile/comments/165h4pv/constant_shader_recompilation_steps_to_clear_the/]Instructions HERE[/url][/b] (or in doubt your favorite AI!)
[/olist]
If you want some more details ... ????????????
We've investigated the issue and identified the following points ... ????️
⛓️Many crashes involve the "Swap Chain" - a mechanism that renders the final images on screen
????These crashes point to the error "[b]0x887a0005[/b]" - a communication error with the GPU
This indicates a [b]driver conflict[/b]. ????
Unfortunately, these are processes we have little control over - if any. ????
This seems to be linked to the latest [b]Windows 11 update (24H2)[/b]. ????️
We hope to find a solution soon - please bear with us! ????