???? Trust the Process ????
Before addressing anything, our team needed a CLEAR PROCESS.
This is taken from our internal Miro board. We used it [u]before[/u] going into Early Access to define how we would channel Community Feedback.
[i]To break it down[/i] ...
[olist]
[*] [b]Collection[/b] - Offer spaces where people can post and express their opinions ????
[*] [b]Consolidation[/b] - Once or twice a week, feedback is agregated into a single Excel Sheet ????
[*] [b]Decision[/b] - The sheet is reviewed by a leadership commitee, to align on priorities ⚖️
[*] [b]Implementation[/b] - Tickets in JIRA (game dev tool) are created to track & address priorities ????
[/olist]
???? Collection ????
Players need [i]a space[/i] to express themselves! Say what they [b]like[/b] ???? or [b]don't like[/b]. ????????
We chose to focus on 3 SPACES.
- [url=https://steamcommunity.com/app/2195410/discussions/3/][b]Steam Forum[/b][/url]
- [url=https://discord.gg/FKf2xkyr][b]Discord[/b][/url]
- Our own [i]Reddit-like[/i] [b][url=https://sos-feedback.chimeraws.com/]website[/url][/b]
???? Consolidation ????
All this feedback needed to be ➡️[b]aggregated in [u]1 place[/u][/b]⬅️. Time for things to become very corporate. ???? We used a good ol' Excel sheet.
[i]Note - the list goes on and on and on[/i] ...
⚖️ Decision ⚖️
Sadly I don't have any pictures to share with you here... ???? But in a nutshell, we gathered once a week (more in the first days of Early Access) to discuss what the ???? [b]HOT[/b] ???? topics were in the different spaces. We'd then decide on what to tackle first, based on the following questions - in that priority. ???? [olist] [*] [b]How bad[/b] is it impacting players? [*] [b]How often[/b] does it happen? [*] [b]How difficult[/b] is it to fix? [/olist] This then determines - in a very [i]unemotional[/i] manner - what we tackle first.
????️ Implementation ????️
Alright, we all agree on what we must do! ???? Now comes the fun part.
We log the tasks into our tracking software as tickets ???? and off the Devs go!
A few weeks later, out come the fixes, content or features. Hot like a fresh load of bread. ????
And everybody is happy. ???? ([i]at least in theory hehe[/i])
And that's all for today folks! ????
We hope you're as excited as us for [b]1.0 Release on November 13[/b]!! ????
https://www.youtube.com/watch?v=iKwhf7G7cpk
⚔️ See you on the battlefield! ⚔️
Cheers,
The Chimera Team