We take Meta-Humans' feedback regarding item loss during cross-season settlement very seriously. Our technical team immediately launched an investigation and confirmed that the issue occurs when accumulated seasonal items exceed the backpack capacity, causing some items to fail to carry over into the new season. To address this and improve your experience, we will introduce the following updates on June 5, including a private item recovery feature to prevent similar issues in the future. Details below:
1.Cross-Season Settlement Process Optimizations
1）All settlement items will go to the Transit Storage
After the update, all items involved in season-end settlement will be sent directly to the Transit Storage instead of the Spacetime Backpack or Temporary Backpack. This change prevents item loss caused by insufficient backpack capacity. (Items already in the Spacetime or Temporary Backpack will remain there.)
2）Significantly increased Transit Storage capacity
The storage capacity has been expanded to a maximum of 7,000 slots.
Items will be automatically categorized by the system, so you no longer need to manually search across multiple backpacks.
3）Transit Storage usage rules
Item retrieval: Items must be manually moved from the Transit Storage to your Spacetime Backpack. Please ensure enough space is available.
Storage duration: Items will remain in the Transit Storage for 30 days. If a player is offline during the season settlement, the 30-day countdown will begin upon their next login. After the countdown expires, any unclaimed items will automatically convert into Astral Sand.
Priority system: The system will prioritize keeping high-value items. Lower-value items that exceed the storage capacity will be converted into Astral Sand.
2. New Private Item Recovery Feature
If you were in a PvE scenario before the season ended and forgot where you stored certain items (which friend's territory they're in), or forgot to retrieve them before the season transitioned, you can now recover those items via: Backpack - Inherit Resources - Retrieve Supplies, and move them to your Vault or Spacetime Backpack.
Note:
Collection items are automatically included in the settlement process, regardless if you're in PvE or PvP scenarios.
This feature works only if both you and your friend are in PvE scenarios after the season transition. It still works even if you're in different PVE scenarios, so you don't need to worry about losing items due to server separation.
To keep PvP balanced and prevent this feature from being used as a completely safe storage spot, it's not available in PvP scenarios. Please avoid storing valuable items in PvP scenarios to prevent loss.
3. Tips
1） Ensure you have enough space in your Spacetime Backpack before retrieving items from the Transit Storage.
2）Once the Transit Storage countdown begins, please manage your items promptly to prevent automatic conversion.
3） At the end of a season, we recommend storing personal items in your own territory to reduce the risk of loss.
4） If you've already lost items due to this issue, please contact Customer Support in-game. Because of the high volume of data, be sure to include detailed information about the lost items to help the team locate and restore them.
Once Human Development Team
