Anti-Cheat Measures
The use of any cheats, third-party tools, or unfair practices that compromise game fairness is strictly prohibited. Confirmed violations will result in non-appealable account bans and the list of offenders will be announced regularly on our official website and other platforms. We encourage players to report violations through in-game channels to help maintain a fair gaming environment.
Penalty Category


Frequently Asked Questions
Q: How do I appeal if I believe I was wrongly banned/muted? A: Method 1: On the Ban screen, look for the Appeal option, then follow the instructions to submit an appeal. Method 2: Send an email to oncehuman@global.netease.com and provide the banned account's information. Q: Where can I report misconduct by other players? A: Method 1: In the game, go to the offending player's namecard, select More, and make a report. Method 2: On PC, press ESC > Feedback & Customer Support to contact us, and provide the information and violations of the account you're reporting. On mobile, follow the icons to make a report.